Ligo hoje para o 118 para saber um telefone pela morada, uma vez que não encontrei via Google:
(não me lembro da frase de acolhimento)
Cliente que escreve neste blogue - "Boa tarde"
Assistente do 118 - "Diga"
Cliente - "Gostaria de saber um telefone pela morada, se fosse possível. Não sei o nome da Empresa"
Assistente - "Qual o nome?"
Cliente - "Nome? Da Empresa? Não sei o nome. Sei que é um laboratório de análises na Rua Castilho xxxx em Lisboa"
Assistente - "Na Rua DO Castilho xxxx não tem nada. UUAAAAAAAAAAAHHH!!! (BOCEJO) Qual a Empresa?"
Cliente - "Deixe estar, obrigado".
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Está cada vez pior esse 118... não me parece que estejam muito preocupados com a qualidade mas sim com a quantidade e médias. Antipatia, falta de escuta activa, desajuste do discurso, desinteresse pelo Cliente, postura incorrecta a roçar o "frete", linguagem deficiente... enfim... é o que temos nesse serviço "público".
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