Teleperformance Portugal premiada no Contact Center World 2009

A Teleperformance Portugal foi premiada no Contact Center World 2009, como Terceiro melhor Contact Center de Apoio ao Cliente na EMEA e segunda melhor Parceria em Contact Centers na Europa, com o Citibank. Pode ler a notícia aqui.

CONTACTCENTER WORLD AWARDS 2008

Retirado do site da Contactcenterworld.com:

BEST HELP DESK SOLUTION:
Best in Class Award to Numara Software.

BEST OUTSOURCING/TELESERVICES/BPO COMPANY:
Best in Class Award to Voxdata. Highly Commended Awards to Virtual-Agent Services.

BEST AFTER SALES SUPPORT:
Best in Class Award to Bowen & Groves.

BEST WORKFORCE MANAGEMENT SOLUTION:
Best in Class Award to IEX.

BEST NEW PRODUCT:
Best in Class Award to Numara Software.

BEST RECORDING/QUALITY MONITORING SOLUTION:
Highly Commended Award to NICE.

BEST CONTACT CENTER ANALYTICS SOLUTION:
Best in Class Award to NICE

Forum ContactcenterWorld

Acrescentei mais um forum nos Links à direita - o Forum ContactCenterWorld

3 maiores desafios para os Contact-center

Retirado da newsletter ContactCenterWorld.com:

«Did you know that the three biggest challenges in the contact center industry are (ranked from highest to lowest):
1. Improving quality of service/customer experience.
2. Increasing agent productivity.
3. Integrating technologies/systems.»

Aqui está uma excelente notícia - Customer Service e Qualidade são a principal prioridade dos Contact-centers de topo.

As Estatísticas foram retiradas do Global Benchmarking Study.